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["Partnering for Customer Value"]
["P4CV Customer Analysis Matrix"]
[]
[null,"Assessment Criteria ","Decription","Rating Scale"]
[1,"Financial Return","additional return to business unit compared to domestic market less additional on-costs",null,"1 = $neg, 2=$0, 3-5=set $amounts for each score that applies in your market"]
[2,"Market dynamics","competition from other Australian exporters, importers and suppliers from other countries",null,"1=strong to 5=weak"]
[{"$f":"A6+1","v":3},"Growth potential","1. potential for growth of the market for our product",null,"1=weak to 5=strong"]
[{"$f":"A7+1","v":4},null,"2. potential for customer to grow share of target market segments revealed by consumer research",null,"1=weak to 5=strong"]
[5,null,"3. relationship with end-customer-facing businesses",null,"1=weak to 5=strong"]
[6,"Effectiveness","1. knowledge of and facilities for handling <<product>>",null,"1=low to 5=high"]
[7,null,"2. commitment to learning",null,"1=low to 5=high"]
[8,null,"3. willingness to invest in improvement",null,"1=low to 5=high"]
[9,"Efficiency","1. operational efficiency (costs, wastage)",null,"1=low to 5=high"]
[10,null,"2. willingness to improve efficiency",null,"1=low to 5=high"]
[11,null,"3. opportunity for co-innovation",null,"1=low to 5=high"]
[12,"Information flow","open/transparent, timely, reliable, truthful, accurate, useful, easily understood, effectiveness in dealing with customer complaints, forecasting",null,"1=poor to 5=excellent"]
[13,"Relationship","1. strategic alignment - shared vision and culture, jointly developed and agreed strategy/goals/objectives, compatible structures and processes, commitment to continuous improvement",null,"1=weak to 5=strong"]
[14,null,"2. trust and commitment - long term orientation, joint performance assessment, joint investment, behaviour - honouring commitments, sharing risks, problem solving",null,"1=weak to 5=strong"]
[15,null,"3. power - fairness, abuse, imbalance",null,"1=weak to 5=strong"]
[16,null,"4. dependency - importamce of customer/chain to our business, availability of alternative cistomers",null,"1=weak to 5=strong"]
[17,null,"5. conflict and resolution - history of problems, difficulty of resolutions",null,"1=weak to 5=strong"]
[18,"Business strength","financially secure, trading terms, prompt payment",null,"1=weak to 5=strong"]
[]
[null,"Total Score"]
[]
[{"$nulls":6},"Rating Scale"]
[{"$nulls":6},1]
[{"$nulls":6},2]
[{"$nulls":6},3]
[{"$nulls":6},4]
[{"$nulls":6},5]